Our Insurers
Version 6.1 — May 2024
Forum Insurance is a trading name of Forum Finance Limited, authorised and regulated by the Financial Conduct Authority (FCA No: 305819). These Terms of Business set out the basis on which we agree to act for you.
We provide separate terms for consumer and commercial customers. Please refer to the relevant section below.
Forum Insurance is an independent insurance intermediary authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 305819. These details can be checked on the Financial Services Register by visiting register.fca.org.uk or by contacting the FCA on 0300 500 8082.
We have access to leading insurers and often select your insurance product from a wide range of insurers, however there are times when we use a select panel of insurers or finance providers. Please ask us if you would like a list of these insurers. At our discretion, we offer clients the option to pay by instalments through Close Brothers Premium Finance or Premium Credit Limited.
For consumer customers, we do not provide you with advice. We simply provide you with information on a product.
As an insurance intermediary we usually act as your agent (for example when sourcing cover and quotations) and are therefore subject to the law of agency which imposes various duties on us. In certain circumstances we may act for and owe duties of care to insurers (for example when placing cover). Where any conflict of interest arises, it will be managed appropriately.
We are a Partner Broker of BBPS Ltd, an independent insurance intermediary authorised and regulated by the Financial Conduct Authority (FCA No: 307079). BBPS Ltd provides us with access to products and services. BBPS Ltd may receive remuneration from insurers, finance providers and other associated business partners for business we place with them.
We reserve the right to make a charge to cover the administration of your insurances. We usually receive commission from an insurer when placing your business and from a finance provider when arranging finance for you.
Personal Lines Fees (Minimum)
| Arranging new policies | £50.00 |
| Mid-term adjustments | £25.00 |
| Short-term or mid-term cancellations | £50.00 |
| Renewals | £50.00 |
| Document fee (postal) | £10.00 |
| Replacement or duplicate certificate | £15.00 |
| Premium finance interest charge | 10% |
You must take reasonable care to provide complete, accurate and honest answers to the questions we ask when you take out, make changes to, and renew your policy. If any of the information provided is not complete and accurate, your insurer may cancel your policy, refuse to pay a claim, not pay a claim in full, revise the premium, or the extent of cover may be affected.
We will write to you in good time before your renewal date, offering terms or informing you if we are not inviting renewal. Where your insurance is paid by continuous monthly direct debit, in the absence of a response from you, we will deem this as your consent to renew automatically. You have the right to cancel automatic renewal at any time.
You must provide the premium due in cleared funds in accordance with the amounts and dates specified. Failure to meet the payment date may lead to insurers cancelling your policy. A personal policy lasting more than one calendar month offers you the facility to cancel cover within 14 days from the policy start date.
We do not provide refund payments of less than £500.00.
Please ensure that you report all incidents that could give rise to a claim as soon as you become aware of them, either by contacting your insurer or ourselves. If you receive correspondence from a third party about your claim, please pass it to us or your insurer immediately and unanswered.
We are authorised to handle client monies; however, for general insurance activities all client money is handled by BBPS Ltd. BBPS Ltd hold all client money in a non-statutory trust account, separate from their own cash assets, to protect you in the event of financial failure.
BBPS Ltd have risk transfer agreements with some insurers, under which the insurer is responsible for any premium you have already paid to us and remains responsible for refunds or claims payments until received by you.
For commercial customers, upon assessment of your requirements we will make a recommendation for a particular insurance product. Our advice will be confirmed in a demands and needs statement which will clearly state the reasons for our recommendation. In some circumstances we may not provide advice, and will always make this clear in our documentation.
Commercial Lines Fees (Minimum)
| Arranging new policies | £100.00 or 10% of total premium (excl. IPT) |
| Mid-term adjustments | £50.00 |
| Short-term or mid-term cancellations | £100.00 |
| Renewals | £100.00 or 10% of total premium (excl. IPT) |
| Document fee (postal) | £10.00 |
| Replacement or duplicate certificate | £15.00 |
| Premium finance interest charge | 10% |
You must at all times act with utmost good faith towards your insurer. Before your policy is placed, at renewal, and when varying or extending the policy, you must disclose all information, facts and circumstances which are, or ought to be, known to you and which are material to the risk. Your duty of disclosure is not confined to answering specific questions asked by us or your insurers.
Failure to disclose material information may lead your insurer to reduce its claim payment, apply additional terms, or avoid your policy.
All information on our records relating to you will be treated as private and confidential and will only be disclosed to business partners, insurers, credit providers and other third parties directly involved in arranging and administering your insurance. Further information is available in our Privacy Policy.
Under the General Data Protection Regulations 2018 (UK GDPR), you have the right to request a copy of any personal information we hold about you. For further information please refer to the Information Commissioner’s Office at www.ico.org.uk.
Our agreement may be terminated by either party giving 14 days’ notice in writing. You will be liable to pay for any outstanding transactions or adjustments prior to termination. We will be entitled to retain any fees or commission payable in relation to business transacted prior to the date of termination.
We do not guarantee the solvency of any insurer we place business with. We are covered by the Financial Services Compensation Scheme (FSCS) for insurance mediation only. Insurance advising and arranging is covered for 90% of the claim with no upper limit; compulsory insurance is protected in full. Further details at www.fscs.org.uk.
If you wish to make a complaint, please contact our Complaints Manager at info@foruminsurance.com, by telephone on 0208 909 2899, or by post to Forum Insurance, Sai Maa House, 181 Kenton Road, Harrow, Middlesex, HA3 0EY.
We aim to resolve complaints within 3 business days. If we cannot, we will acknowledge within five working days and aim to provide a final response within eight weeks. If dissatisfied, you may refer the matter to the Financial Ombudsman Service (FOS) free of charge within six months of our final response.
FOS: 0800 023 4567 | complaint.info@financial-ombudsman.org.uk | Exchange Tower, London E14 9SR | financial-ombudsman.org.uk
Full details of our complaints handling procedures are available on our Complaints Procedure page.
These Terms of Business shall be governed by and construed in accordance with the laws of England and the exclusive jurisdiction of the English courts unless we agree with you otherwise.
Our business is structured with appropriate systems and controls to comply with the requirements of the Bribery Act 2010. Both parties shall pay due regard to any applicable international economic, financial or trade sanctions legislation.
Document reference: V6.1 BBPS NonCM Consumer/Commercial CTOBA 05.24
The full original Terms of Business documents for consumer and commercial customers are available on request or as downloadable PDFs.