Organisations in the public sector have a wide range of different considerations to make when it comes to their insurance when compared to private companies and entities. As such, businesses that are looking for help with this type of highly specialised insurance will want to rely on a service dedicated specifically to their type of organisation. The risks and lower costs that are unique to public services require extra attention and the team at Forum Insurance is aware of all the unique caveats of public insurance services.
For over 30 years, Forum Insurance has worked to provide a wide range of insurance services to the public sector, including the fleet insurance and risk management services described here. As such, we have been given exclusive approval from Crown Commercial Service, a trading fund that’s part of the UK government. As the most widely respected commercial and procurement service, their support for Forum Insurance should attest to the quality of the tailored insurance solutions that we offer.
To learn more about how we can help your organisation, get in touch with our public entity specialists. We will work to understand your potential risks, unique requirements, and how best to avoid the potential monetary and financial stresses that a claim can result in.
All kinds of public entities that make use of vehicle fleets could benefit from the services that Forum Insurance offers. We have already worked with a wide variety of different public partners, doing what we can to reduce their risks, mitigate the costs associated with any claim, and to protect them from unexpected crises. Some of the public sector entities we have worked with include local authorities, government agencies, town and parish councils, social housing, blue-light organisations, charities and non-profits, and much more.
Our services are dedicated to helping you reduce the total cost of any and all fleet incidents, whilst providing the best customer experience in the industry. As such, our fleet claims management team is there to manage every part of the claims process on your behalf, working to your benefit.
We take the time to tailor the Claims Management process to your individual needs, meaning that we are there from the First Notification of Loss to Risk Management, Vehicle Recovery, Legal Services, and beyond. We know that, aside from our attention, public entities also need speed and responsiveness. As such, we use custom-designed technologies alongside ISO-certified systems to make sure that the Incident Management process goes as quickly as possible, without sacrificing accuracy or reliability.
When first dealing with the First Notification of Loss stage of the claim, we work with a highly flexible claims technology platform that ensures we provide the specific questions needed to make for an efficient and effective claim reporting stage. As such, we can quickly and accurately gather the information needed at this stage without needing to ask about your specific policy covers or excess level details, because we already have that information available within the system. This means we can help clients sooner address workflow triage needs, while also aiding with the early intervention that Third-Party services offer.
Forum Insurance works with a wide network of accredited repair service providers. As such, we can help lighten the burden for policyholders by managing any damage repairs needed. From mobile repair services to fixed Bodyshop services, we work with a network of outsourced and in-house engineers. Fair pricing is always assured by the time we take to investigate any repair estimates and methodology. Furthermore, we make sure that all repairs meet both the manufacturer and legal safety specifications, offering you peace of mind that any vehicles we return are fit for the road.
Our services also involve closely working with third party intervention that is crucial for helping to reduce the costs of a claim. With your help in reporting incidents as soon as it is safe to do so, we can get in touch with the third party within an hour of the incident report. By offering repair and replacement services, we can prevent the third party from instead relying on expensive car hire companies and personal injury lawyers that could see your claims becoming more costly.
By working to reduce third party expenses, we can further help you mitigate costs. We offer our repair cost interrogations, engineer inspections, and more to make sure that policyholders and insurers do not have to pay more than is necessary. As such, we could help you reduce the costs that the third party’s insurers may try to claim are necessary to cover their losses. Throughout the entire life of the claim, we monitor these costs carefully, doing everything we can to make sure that our clients are not paying more than they have to.
Forum Insurance also works with a team of loss recovery experts that will pull out all of the stops to make sure that any money rightfully owed to our policyholders is reclaimed, regardless of what non-fault/partial fault status applies. Through detailed negotiations with Third-Party Insurers that begin hours after the initial claim and access to incident details through our bespoke integrated systems, we can work on your behalf to provide responsive and accurate loss recovery services.
The mission of our public sector fleet risk management services is to improve the safety of all drivers, reducing work-related driving risks. This is the single largest unmanaged risk that companies are currently dealing with, resulting in 1-in-3 fatal crashes, 20 million injuries caused by work-related collisions, with an annual cost of over £300 billion to companies.
We work with public sector entities to make all work-related driving much safer, with the additional benefits of reducing the costs of driving and making a more sustainable fleet, as well. As such, we can work with both drivers and managers to reduce collisions by up to 20% and reduce operating costs that can see a substantial return on investment. We also work to reduce your work-related fuel consumption by up to 15% by motivating drivers to take on more eco-friendly driving habits. When companies and public entities take on our risk management services, they can create a culture of safe driving that has seen an app adoption rate of 95%, as well as high rates of driver engagement.
Our process of work-related driving risk management is simple. It starts by having your drivers download the risk management app to their smartphone or onboard device. As soon as it is installed and the driver goes through the intuitive and efficient account creation process, the app starts to immediately capture data from each journey.
The device and app are then used to keep monitor and assessing drivers on their journeys. Throughout the process, we will also help directly coach drivers by making sure they stick to five key principals of safe driving behaviour. We will help them pay attention to the number of high contextual road risk incidents. We will show the amount of time they spend driving above the legal limit as a percentage of overall road time. We will show the number of distractions they face from their smartphone while driving. We will measure the time spent driving without the recommended breaks, which can indicate fatigue. Finally, the app measures the number of harsh accelerations that can affect the fuel consumption of the vehicle. With these objective indicators, drivers can quickly understand which of their habits are a safety or cost risk, allowing them to track their reduction of bad driving habits over time.
Incentivising your drivers to manage their risks properly is important. As such, our app works with a rewards system. Drivers can earn points based on their safe driving habits and improvements they make along the way. With the clients’ cooperation, these points can then be traded for rewards or for donations made to a charity of the driver’s choice. Meanwhile, the mileage assistant helps you capture all data on trips undertaken by your drivers. This data can be quickly exported from the app, saving you time and money while giving you the data that helps you assess your own drivers’ performance.
The app that we use also provides actionable insights that you can immediately work on to make improvements to the fleet. There’s no need for endless reports, just simple steps that anyone can follow. This includes a Manager Portal that allows you to identify the drivers most at risk. Through the measurable indicators mentioned above, we can help managers see exactly what poor driving habits are most common their highest risk drivers. This can be used to target interventions and provide training for specific drivers and can be operated in anonymous mode.
The app-only nature of the risk management system that we use means that there’s no need for additional hardware and makes it suitable for all kinds of drivers and vehicles. With high-grade cybersecurity and GDPR compliance, you can rest assured that your data is kept safe at all times, as well.
Our team is here to help with the wide range of specific challenges that your public sector organisation can face as a result of work-related driving incidents. Our extensive experience as a specialist public sector insurance team can offer you peace of mind. We bring over 30 years of insurance to custom-design a fleet insurance programme based around existing and potential risks, working to the latest developments within the insurance market.
The support team at Forum Insurance has also been recognised as being amongst the very best in the industry, addressing your questions and concerns at any step before, during or after a claim as speedily and accurately as possible. With a dedicated account manager and access to an insurer panel at any time, we always have your back.
It’s thanks to our experience and this quality of support that Forum Insurance has been approved by Crown Commercial Service. This accreditation is valued by all of the team, who work to uphold the highest standards of service to public sector entities.
Forum Insurance ensures those standards by following the ideal of C.H.E.C.K.S., which stands for:
With the C.H.E.C.K.S. values, we make sure that our insurance team provides the highest standards of fleet insurance and risk management services available to public entities. As a result, we have been able to maintain 97% client retention, with 2,700 live policies to date.