Making a Complaint
We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.
Our complaints handling procedures set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator, the FCA.
A complaint can be made in writing, by telephone or in person.
Complaints should be directed to your usual Forum Insurance contact in the first instance. Alternatively, you can address your complaint to:
Barry Mamtora
Forum Insurance
SAI MAA HOUSE
HARROW HA2 0EY
Tel: 020 8909 2899
Email: info@foruminsurance.com
If you are unhappy with our resolution to your complaint, you may be eligible to refer your complaint to Lloyd’s of London (Lloyd’s policyholders only) and/or the Financial Ombudsman Service.
Lloyd’s of London
Complaints
One Lime Street
London EC3M 7HA
Tel: 020 7327 5693
Email: complaints@lloyds.com
Further information can be found at www.lloyds.com/complaints
The Financial Ombudsman Service (FOS)
Exchange Tower
London E14 9SR
Tel: 0800 023 4 567
Email: complaint.info@financial-ombudsman.org.uk
Further information can be found on the Financial Ombudsman Service website.
Close Brothers Premium Finance (CBPF)
All complaints about CBPF (in whole or part) by our mutual customers must be forwarded to us for review. This can be achieved by forwarding complaints to the Complaints team inbox premiumcomplaints@closebrothers.com